Floors USA in King of Prussia, PA Open now

Reviews about Floors USA

• ★ ☆ ☆ ☆ ☆

  May 07, 2020, by Thomas Motto
  Long story short: Sales team is great. But it cannot make up for the chaos and disfunction that is the installation side of the business. An awful experience. Details below, and attached photos. First off, my wife arranged to work from home for the installation of tile in our small bathroom. They never showed up. The install team claims it is the sub-contractor's fault and they will not continue to work with them as a result. We call them and continued to speak back and forth on the phone to try and smooth everything out and she stated I would receive a phone call the next morning to make sure we were all on the same page. I never got a phone call, despite leaving a message, but they finally showed up around 10. We were surprised it was the same installers as the day before considering my conversation the day before. We were very patient and flexible, and I honestly could have let this all go as these things happen, but after the first day of installation, I got home I noticed a few issues and things that had me concerned. First of all, my neighbor is annoyed with me, as they left a pile of tile scraps in their front yard. In addition, I have bits of tile all throughout my front yard too. Just a big mess. (see photos) As for the tile install: - There was plenty of lippage (tile sticking up) throughout the bathroom. - The grout is different colors throughout the floor. It looks as though the floor is then old or dirty. (see photos) - They used grout between the tub and the floor. This is not correct as it should be caulked to prevent water intrusion. (see photos) -They installed the baseboard either poorly or in odd ways throughout the bathroom, and it looks terrible. (see photos) One of their install people repeatedly apologized, came to my home and took a look at the install and agreed it was bad and that they'd be back to fix it. I was very calm and understanding at the time and simply asked that they send a new team and not the same guys to fix this job. They agreed to this. When they come to fix the job, of course it is the same guys I asked not to do the fixing work. They tried re-grouting and still did not get it right. They did not caulk as they should of. And they left grout on my freshly painted walls somehow. When I called back this time I was furious. The assistant manager said they would call me back and provide a small refund to me. As you can guess, I never got a call. A 2 day job turned into a 3 week ordeal with back and forth phone calls. I unfortunately will never use this company again.