Kay Jewelers in King of Prussia, PA Closed now

Reviews about Kay Jewelers

• ★ ☆ ☆ ☆ ☆

  December 15, 2019, by Jericka Mosley
  I recently got engaged, 10 days ago to be exact, and the diamond of my ring is already loose. My fiance and I took it into Kay to get it looked at, and she just took it from me and said "sorry". She gave us a turn around time of 2 weeks, but after seeing many reviews on Google Reviews and Yelp, they seem to lose a lot of rings. I have a gut feeling that it may happen, but we will see. After she took my ring, my fiance asked about the enhancer that my engagement ring comes with, and she tried selling it to us in the most shady manner. She kept saying that the monthly payments won't go up, that we can use the rewards, but then changed it to our monthly payments will go up about $60, and then said again that it would go down. Also that we couldn't use all of our rewards. She was unsure about most of her answers to the questions that we asked, and told us to call the 1-(800) number because her job was to just do the retail part of her job and because she realized she was getting caught up in her lies. We told her we will call the number and return at a later date and she forcefully said to call now or she will.. we left the store instead. She was the worst sales-woman that we have ever dealt with and will not be requesting her for future visits. Her name was Theresa. Kay Jewelers does have a lovely selection of jewelry, but their customer service needs major help. If you are making a big decision about jewelry that involves a lifetime commitment, such as engagement rings and wedding bands, you should not feel pressured into purchasing it.
• ★ ☆ ☆ ☆ ☆

  July 06, 2019, by Ashley Machon
  Whatever you do, DO NOT GET ANY JEWELRY FROM THIS STORE. My fiance bought my engagement ring from here, and it broke within a week of him proposing. When I brought it in to get it repaired (we had a warranty) the lady could not have been more rude to me. She blamed me for it breaking, even though it was fine one second broken the next. A few weeks past and I got it back. Fine. Not a month went back before it broke AGAIN. I brought it back and they said it would be ready in two weeks. On the two week mark I called them to check on the status of the ring, and they could not find it anywhere. Even when I had my receipt number they still couldn't find it. Eventually they found it, but how awful is it that they LOST my ring, and admitted to me that my ENGAGEMENT RING was lost. I got it back, and wore it for an hour before it broke AGAIN. My fiance and I both went in this time, and they explained that the reason it kept breaking was because that particular ring should have never been sized. Hmm... that may have been good to have told my fiance WHEN HE BOUGHT IT LAST DECEMBER!! They agreed to make us a ring in my size but it wouldn't be ready for a month. At this point I am pissed because I have worn my ring for a total of a month since I got engaged four months before. My fiance finally picked up my new ring today, and the jewelers could not have been more rude to him. We will NOT be buying our wedding bands here, or actually ever stepping foot in the store again... well actually that's a lie because I'm sure my ring will break again, but if that happens I'm demanding a refund and going elsewhere, because this place SUCKS.